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The e-shape Help Desk is a key tool for linking users with the pilot teams and to insure efficient and fruitful exchanges between “clients and service providers”. With our dedicated helpdesk we aim to please and strive to provide our users with quality service and support EO communities.
Our main goal is to answer questions, resolve support issues of users, establish credibility and nurture relationships. e-shape support service will help the user to overcome the obstacles that may appear for each phase: initial uptake, integration, operation usage.
One of the most important objectives is to be timely and helpful therefore, we aim to provide feedback on your request within 48 hours.
We welcome your comments, suggestions and details of satisfaction or dissatisfaction about the service you have experienced when contacting us or using any of our services.
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