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About e-shape Help Desk

The e-shape Help Desk is a key tool for linking users with the pilot teams and to insure efficient and fruitful exchanges between “clients and service providers”. With our dedicated helpdesk we aim to please and strive to provide our users with quality service and support EO communities.

Our main goal is to answer questions, resolve support issues of users, establish credibility and nurture relationships. e-shape support service will help the user to overcome the obstacles that may appear for each phase: initial uptake, integration, operation usage.

One of the most important objectives is to be timely and helpful therefore, we aim to provide feedback on your request within 48 hours.

We welcome your comments, suggestions and details of satisfaction or dissatisfaction about the service you have experienced when contacting us or using any of our services.

Learn more

FAQ

Find your answer in the Frequently Asked Questions page.

FAQ

Community Forums

The community forums are available primarily for public discussions between members. To receive specialized support from e-shape staff, it is recommended that you file a support request for your Pilot of interest or use the contact form for general queries about the help desk platform.

Community Forums

e-shape Activities

27 pilot applications under 7 thematic areas address societal challenges, foster entrepreneurship and support sustainable development, in alignment to the three main priorities of GEO (SDGs, Paris Agreement and Sendaï Framework).

e-shape Activities

Market Trends Observatory

We streamline complementary synergy between a provider and market positioning to empower market expansion.

Market Trends Observatory

IP & Innovation Office

If you are looking information on IPR Issues please visit our help desk.

IP & Innovation Office

Success stories

Telling the success story

Success stories

Fast facts for you

They say about us...

“Time has come to demonstrate the effective use of European EO resources consisting of space, airborne, in-situ measurements and citizen observations to prepare for operational environmental forecasting, and for a sustainable climate transition”.

Jean Dusart
EUROPEAN COMMISSION, DG RTD

“e-shape will promote the design and implementation of disruptive new services based on EO. It opens great opportunities with our strategic focus on engineering sciences for the industry 4.0 not only in our research work but also for our students”.

Yannick Vimont
DIRECTOR OF RESEARCH, MINES PARISTECH

“e-shape can significantly increase the collaboration between European EO companies: sharing knowledge, experiences and data; building on each other’s strengths”.

Erwin Goor
EUROPEAN COMMISSION, EASME

“e-shape has the potential to push the development of innovative Copernicus- based applications forward and to foster synergies between promising European EO initiatives. The use of the infrastructures and services provided by the DIAS in the implementation and up-scaling of user-driven applications will be a great asset to exploit the benefits of Copernicus and other EO data”.

On behalf of the Copernicus Programme

“ARMINES is proud to coordinate the program e-shape. Also proud and mobilized to contribute through the scientific excellence of its collaborators and those of MINES ParisTech to bringing operational solutions for the sustainability of our planet and EO European policy”.

Patricia Renaud
DIRECTOR, ARMINES

“e-shape is a great opportunity to support EuroGEOSS within GEO and to showcase the strengths and the tremendous contributions of Europe for and with users”.

Thierry Ranchin
SCIENTIFIC COORDINATOR OF e-shape, ARMINES

News & Events

Visit us regularly to learn more about important EO news, access our most recent articles and stay tuned with our website.

Our news